Airport Accessibility

Accessibility Guide at Ben Gurion Airport

The complete guide to accessibility — assistance services, wheelchairs, parking benefits, and rights.

Your Rights According to the Law

The Equal Rights for Persons with Disabilities Law (1998) requires airlines and the Airports Authority to provide equal and accessible service to all passengers.

  • Escort and Assistance: From entering the terminal until exiting the plane at the destination
  • Wheelchairs: Free wheelchair loan
  • Flying Personal Wheelchair: At no extra cost in the cargo hold
  • Accessible Seats: At least 5% of seats with lifting armrests

Before the Flight - What to do?

1. Notify in Advance

You must notify the airline at least 48 hours before the flight under "Special Assistance".

2. Arrive Early

It is recommended to arrive at the airport 3-4 hours before the scheduled flight time.

3. Prepare Documents

Bring a disability badge (for parking benefits), medical certificates, and a doctor's letter (for pacemakers/implants).

Wheelchairs & Mobility

Personal Wheelchair

You can use your personal wheelchair up to the boarding gate (Gate Delivery). Transport is at no extra cost. It is recommended to tag the chair with contact details.

Electric Wheelchairs & Batteries

Lithium batteries may be under safety restrictions. It is mandatory to consult with the airline in advance and bring the chair's charger.

Parking and Benefits at Ben Gurion

  • Short-Term Parking: Up to 5 hours free in all parking lots for disability badge holders.
  • Long-Term Parking: Vehicle-disability badge holders are exempt from payment (subject to approval) and can park in the lot adjacent to the terminal. To coordinate: 03-9752550/1 ext 4.
  • Accessible shuttles are available from remote parking lots to the terminal and back.

Security Checks and Medical Implants

There is a dedicated lane for passengers needing assistance. In the case of a wheelchair, a manual inspection is performed instead of passing through metal detectors.

Pacemaker / Prosthetics: You must present a hospital certificate to receive a manual check and not pass through the metal detectors.

Frequently Asked Questions

Yes. The assistance service (escort, wheelchair, disability cart) is provided free of charge under the Equal Rights for Persons with Disabilities Law. It is important to request it from the airline at least 48 hours before the flight.

At least 48 hours before the flight. You can request it when booking the ticket, through the airline's website/app under 'Special Assistance', or by phone. Arrive at the airport at least 3 hours before the flight.

Yes. A wheelchair (manual or electric) is loaded for free in addition to the regular baggage allowance. Electric wheelchairs are carried in the cargo hold. Request 'Gate Delivery' to get the chair directly at the arrival gate.

You can contact the Airports Authority hotline *6663 on the spot, file a complaint with the Equal Rights Division in the Ministry of Justice, and in cases of violation of rights, you can sue for compensation. Keep all documentation and references.